jibd's Privacy Policy

1 About This Policy

jibd ("we", "our", "platform") takes the privacy of its users ("you", "your") very seriously. This privacy policy describes what information we collect when you use jibd's website, mobile version, or any related services, how that information is used, who it may be shared with, and what your rights are.

By using any jibd service, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact our support team.

This policy supplements jibd's Terms & Conditions, and it is recommended that you read both documents together.

2 Scope of Application

This privacy policy applies in the following situations:

• When registering and managing an account on the jibd platform.
• When participating in casino games, cricket betting, slots, or any other gaming activity.
• When completing deposits or withdrawals via bKash, Nagad, Rocket, or Upay.
• When contacting our support team.
• When taking part in any jibd promotional activity.

3 Information You Provide Directly

The information you provide to us directly includes:

• Identity Information: Full name, date of birth (for age verification), nationality.
• Contact Information: Mobile number, email address.
• Financial Information: bKash, Nagad, Rocket, or Upay account details — only the portion necessary to complete transactions.
• Identity Verification Documents: National ID card or passport details, which may be collected for security verification purposes.
• Support Communications: What you write in live chat or email.

4 Automatically Collected Information

When you use jibd, our systems automatically collect the following technical information:

• Device Information: Device type, operating system, browser type and version.
• Network Information: IP address, internet service provider details.
• Usage Patterns: Which pages you visited, how long you stayed, which games you played.
• Transaction History: Records of deposits, withdrawals, bonus claims, and gaming activity.
• Cookies & Similar Technologies: Session cookies, preference-saving cookies, and technologies for performance analysis.

5 Cookie Policy

jibd uses several types of cookies. Essential cookies are required for the website to function correctly and cannot be disabled. Functional cookies remember your preferences and settings. Analytics cookies analyse user behaviour to improve the platform.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent the platform from working properly.

6 How We Use Your Information

jibd uses collected information only for the following legitimate purposes:

A. Account Management & Service Delivery

• Ensuring account registration, login, and security.
• Managing gaming services, bonuses, and promotional offers.
• Ensuring age verification — jibd only provides services to those aged 21 or above.

B. Financial Transaction Processing

• Completing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Preventing fraud and ensuring financial security.
• Maintaining records of transactions.

C. Customer Service

• Resolving your questions and issues via live chat and email ([email protected]).
• Reviewing and improving service quality.

D. Security & Compliance

• Preventing unauthorised access and fraud.
• Enforcing responsible gaming policies.
• Meeting applicable legal obligations.

E. Platform Development

• Analysing user experience to improve service quality.
• Identifying technical issues and resolving them promptly.

7 Sharing Information with Third Parties

jibd does not sell your personal information or transfer it to third parties for commercial gain. However, information may be shared in the following limited circumstances:

• Payment Processors: bKash, Nagad, Rocket, and Upay — only the information necessary to complete transactions is shared with these providers.
• Technology Service Providers: Cloud hosting, cybersecurity, or analytics software providers — these operate under strict confidentiality agreements.
• Legal Authorities: We may be legally required to disclose information in response to a valid court order, investigation, or applicable law.
• Fraud Prevention: Relevant authorities may be provided with necessary information in the investigation of fraudulent activity.

Only the minimum necessary information is shared with third parties, and they are contractually bound to uphold jibd's privacy standards.

8 International Data Transfers

jibd primarily serves users in Bangladesh. In some cases, data may be processed internationally due to technology infrastructure requirements. Wherever processing takes place, SSL encryption and industry-standard security measures remain in effect.

9 Security Technologies & Practices

jibd has implemented modern technical and organisational measures to protect your information:

• SSL/TLS Encryption: All data transferred between the website and servers takes place over encrypted channels.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Controls: Only authorised staff can access specific data on a need-to-know basis.
• Regular Security Reviews: Regular audits are conducted to identify system vulnerabilities.
• Fair Play Assurance: Measures are in place to ensure transparency and fairness in gaming activity.

However, no system can guarantee complete security on the internet. If you suspect a security breach, notify us immediately at [email protected].

10 Data Retention Period

jibd retains your information only for as long as it is necessary to provide services or meet legal obligations:

• Account Information: For as long as the account is active and for a legally determined period after closure.
• Transaction Records: For the period required under financial regulations.
• Support Communications: For a period after resolution for quality control purposes.
• Analytics Data: For a set period in a form that is not personally identifiable.

After the set period, information is securely deleted or anonymised.

12 Protection of Minors

jibd strictly does not collect information from or provide services to anyone under the age of 21. Age is verified at registration, and jibd reserves the right to close the account of any user who provides a false age. If we have inadvertently collected information from a minor, it will be deleted immediately.

13 Responsible Gaming & Data Use

jibd prioritises responsible gaming. By analysing your gaming activity data, we may identify potentially problematic behaviour and offer assistance if needed. This analysis is carried out for your protection. For more details, visit our Responsible Gaming page.

14 Third-Party Links

jibd is not responsible for the privacy practices of any external websites linked from the platform. We recommend that you read the privacy policy of any third-party site before using it.

15 Notification of Policy Changes

This privacy policy may be updated from time to time. For any significant changes, we will:

• Publish a new version on this page.
• Notify registered users by email or platform notification.
• Clearly state the date of the change.

Continued use of the platform after any changes will be considered as your agreement to the updated policy.

16 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7, with support in both Bengali and English.

We will aim to respond to your message as quickly as possible and will make every effort to resolve your concern.